How to contact us

If you are an eligible member and you have a workplace issue and require further information or guidance, please do view our guidance forms to view our most frequently asked questions and detailed information on issues such as Completing a Fitness To Practise (FTP) Statement, Disability Discrimination in the Workplace Guidance or Disciplinary & Suspension Guidance.  There are 49 guidance sheets so do take a look here first.  Find out more about the Advice and Representation service here.

If the guidance doesn't cover your query here is how you can contact the team:

• To request support from the Advice and Representation team please visit the member portal to raise a case. 
• For general queries, contact us via the contact form for the Advice and Representation team and a member of our team will be in touch.
• Call the Advice and Representation team on 0121 622 8413

From the day you join you will have access to 50+ guidance sheets created by the team which may assist you in resolving a current issue or managing the immediate problem and by providing an overview of what to expect from the process. The sheets cover a wide range of employment and regulatory processes as well as tips on how to approach certain situations or to prepare for meetings. 

View and access guidance

Your BASW membership will be due for renewal after each year of membership. Find out about ways to pay, what to do if your circumstances have changed and changes to your membership.

Membership renewals.  

Looking for something? Check out our frequently asked questions (FAQs) - including how to reset your password.

Membership FAQs.  

If you can’t find that you need, please use our webform or give the team a call:

• Contact the membership team using our webform
• Call the membership team on 0121 622 8401

The Social Work Professional Support Service offer free and independent coaching for social workers and social work students across the UK.

• Find our more: Social Work Professional Support Service (SWPSS) | BASW

BASW insurance cover is tailored to your social work role and experience level.  

• Find out more about Professional Indemnity Insurance and Public Liability Insurance here

Financial assistance for BASW members - from debt advice to charity grants and scholarships, BASW supports a range of financial services that offer support to social workers. 

• Find out more about financial support.

We have dedicated teams in Cymru, England, Northern Ireland and Scotland who provide dedicated membership support and services including groups, forums and networks.  Contact the teams below:

Independent and self-employed BASW members can access a range of benefits and support

For press enquiries please contact our Senior Press Officer either by email anthony.dhadwal@basw.co.uk or call 07917897454

To submit articles or to discuss ideas email editor@basw.co.uk or call Shahid Naqvi on 07747 845098.

BASW welcomes feedback from members, whether comments, compliments, suggestions or complaints.

BASW is committed to providing high-quality services and ensuring a positive experience of the association for all our members. 

We aim to learn from member feedback so that we can maintain good services, find out what is working and make improvements and resolve problems as quickly as possible. 

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How to raise a concern to BASW

If something does go wrong, please tell us about it as soon as possible so we can rectify the situation and improve for the future. It also helps us learn if you tell when things go right.

Please do get in touch to share any comments, concerns and feedback.  

Contact us

View our Member complaints policy here.

Do contact the team with any general queries via this contact form or call 0121 622 3911